Your privacy matters to us. This policy explains what information Webnerd Solutions collects, how it is used, and the choices you have with respect to your data. We are committed to protecting personal data in accordance with the Digital Personal Data Protection Act, 2023 (DPDPA) and other applicable Indian laws.
1. Introduction
Webnerd Solutions Pvt. Ltd. ("Webnerd Solutions", "we", "us", or "our") operates online coding examination systems and educational technology platforms accessible through our websites and applications (collectively, the "Platform").
This Privacy Policy applies to all users of the Platform, including Institutions (colleges, enterprises), Administrators, and Students. By using the Platform, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
We collect the following categories of information:
2.1 Account and Registration Information
- Institution name, type (college / enterprise), and contact details
- Administrator name, email address, and phone number
- Student name, email address, and roll number or employee ID (provided by the Institution)
- Login credentials (passwords are stored in encrypted form)
2.2 Usage and Activity Data
- Code submissions, test responses, and answers entered on the Platform
- Examination session data: start time, end time, duration, and score
- Proctoring data: tab-switch events and session flags (no video or audio is stored unless explicitly disclosed)
- Feature interaction logs and clickstream data for product improvement
2.3 Technical and Device Data
- IP address, browser type, operating system, and device type
- Cookies and session identifiers (see Section 7)
- Error logs and diagnostic data
2.4 Communications
- Emails, support tickets, and messages you send to us
- Demo request and contact form submissions
3. How We Use Your Information
We use the information we collect for the following purposes:
Providing the Services
Operating, maintaining, and improving the Platform and its features.
Performance Analytics
Generating exam reports, student performance dashboards, and institutional analytics.
AI Model Improvement
Improving AI Code Review accuracy using anonymised, aggregated code submission data.
Security & Integrity
Detecting fraud, plagiarism, academic dishonesty, and unauthorised access.
Communications
Responding to support requests, sending service announcements, and delivering demo follow-ups.
Legal Compliance
Complying with applicable Indian laws, regulatory obligations, and court orders.
5. Data Retention
We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including:
Upon account termination, data will be deleted within 30 calendar days unless a longer period is required by law.
6. Data Security
We implement industry-standard technical and organisational measures to protect your data, including:
No method of data transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security. Please notify us immediately at webnerdsolutions@gmail.com if you suspect a security incident.
8. Children and Minors
Our Platform may be accessed by students who are minors (under 18 years of age). We do not knowingly collect personal data directly from minors without verifiable parental or guardian consent, as required by the Digital Personal Data Protection Act, 2023.
All minor student accounts are created and managed exclusively by authorised Institutions and Administrators. By creating accounts for minor students, the Institution confirms it has obtained the required consents. If you believe we have received data from a minor without proper consent, please contact us immediately at webnerdsolutions@gmail.com.
9. Your Rights
Subject to applicable Indian law, you or your authorised Institution may exercise the following rights:
Right to Access
Request a copy of the personal data we hold about you.
Right to Correction
Request correction of inaccurate or incomplete data.
Right to Erasure
Request deletion of your personal data, subject to legal retention obligations.
Right to Withdraw Consent
Withdraw consent for data processing where consent is the legal basis (withdrawal does not affect prior processing).
Right to Grievance Redressal
Lodge a grievance with our data protection contact or the Data Protection Board of India.
Right to Nominate
Nominate another person to exercise data rights on your behalf in the event of death or incapacity.
To exercise any of these rights, email us at webnerdsolutions@gmail.com. We will respond within 30 days.
10. Third-Party Services
The Platform may contain links to or integrations with third-party services (e.g., payment gateways, analytics providers). We are not responsible for the privacy practices of third-party websites or services. We encourage you to review their privacy policies before providing any personal data to them.
11. Cross-Border Data Transfers
Your data is primarily stored and processed within India. Where we use third-party cloud services that may store data outside India, we ensure appropriate contractual safeguards are in place, in compliance with applicable Indian data protection laws.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify registered Institutions by email or by posting a prominent notice on the Platform at least 7 days before the changes take effect. Your continued use of the Platform after the effective date of the updated policy constitutes your acceptance of the revised terms.
13. Contact Us
For any questions, concerns, or requests related to this Privacy Policy or the processing of your personal data, please contact our Data Protection contact:
Webnerd Solutions Pvt. Ltd.
Data Protection Contact
webnerdsolutions@gmail.comResponse within 30 days as required by law.
This Privacy Policy is effective from the date stated at the top of this document.